Your Results FAQs

Return to FAQs

your results

How are my DNA results delivered?

Your DNA results, trait reports, workout plan and nutrition guidance are all hosted in our secure online members' area.

New trait results and accompanying articles are released regularly via the members' area. To log in to the Member’s Area, please visit my.fitnessgenes.com.

When I try to see my results, I am asked to complete a survey. Why is that?

Like many things in biology, your body’s response to diet, exercise and lifestyle measures is a complex product of both your genes and environmental (or “lifestyle”) factors.

In order to generate a more accurate model of how your body works and to tailor you more precise actions, we use a survey to collect data about these lifestyle factors, including your:

- current body composition

- height, weight, waist circumference

- current levels of physical activity

- dietary habits

- allergies

- sleeping habits

- history of any relevant medical conditions (e.g. hypertension, diabetes)

- relevant blood test results (if known)

You can also alter your survey responses at any time, by simply logging in to the members' area and clicking on the Settings menu in the top right-hand corner. Then click “Lifestyle survey” and answer the various sections.

My results are ready, but I still can’t see them?

If you have been notified that your results are available, please first log in to the members' area.

If you still can’t see your results, please check that you have logged in using your primary email address. In most cases, this is the email address that you used to register the barcode on your sample collection tube. Your DNA results are always linked to your primary email address. If your results are still not visible, there might be a technical issue that we need to investigate - please contact us via support@fitnessgenes.com and we will be pleased to help.

My results still aren’t ready, and the date is past the estimated date I was given.

Nearly all of our clients receive their results before or on the estimated date we provide. If you haven’t received a results email, please first check your spam/ junk mail inbox as our emails are sometimes incorrectly filtered as spam or junk email.

In the unlikely event that your results will not be ready by the estimated date, we will contact you via email. The main two reasons for delayed results are:

1) Your DNA sample needs retesting.

Occasionally one or more of your DNA results may not be obtained on the first analysis. In this case, we immediately retest your saliva/DNA sample free of charge. You will not need to provide a new saliva/DNA sample.

2) Our laboratory were unable to obtain any valid results or a significant number of your DNA results are missing.

In this case, we typically need you to provide a new saliva/DNA sample. We will contact you via email to arrange this.

How long will I need to wait before my results are ready?

It typically takes 4 – 6 weeks from when we receive your sample before your results are available.

Occasionally, a sample may need extra testing, which can delay the results by approximately a week. We will email you as soon as your results are ready.

Will my results include ancestry-related genes?

No - we only analyze gene variants related to diet, workout and fitness outcomes.

While some of these gene variants may happen to overlap with ancestry-related genes, we are unable to inform you of your ancestry or ethnic background based on your FitnessGenes DNA results.

If you have already had your ancestry analyzed by 23andMe, AncestryDNA, MyHeritage, Family Tree DNA, iGene or Living DNA, we can use your raw DNA data file from these companies to generate your FitnessGenes DNA results (as well as genetically-tailored workout and nutrition plans).

your results

Start Unlocking Traits For Free

Get started

About us

Legal