science FAQs

Return to FAQs

Ordering

If I have already had my DNA analysed by another company, can FitnessGenes use it?

Yes - if you have DNA data from 23andMe, Ancestry, Atlas Biomed, Family Tree DNA, iGene, MyHeritage, Living DNA or Vitagene, we can use it. Please purchase our DNA upload service from the products page.

Do the genes you analyse differ between the different products?

No – We test for the same genetic variations regardless of which system you purchase. You will receive the same DNA Analysis, genetically-driven trait results, insights and actions with every product.

Is there someone I can speak to before I buy?

Absolutely. Our team are available to help you select the FitnessGenes product most suited to your overall goal and training needs. Simply email us at support@fitnessgenes.com.

Can I purchase just a workout plan?

Our Genetic Workout Plans are only available to those who have received their personal FitnessGenes DNA results. Once you have received your results, either through our DNA analysis or DNA upload products, you can purchase your genetically tailored and goal specific workout plans directly from the members area.

What currencies do you accept?

We currently accept US Dollars (USD), Pound Sterling (GBP), Canadian Dollars (CAD), Australian Dollars (AUS), Euros (EUR), and United Arab Emirates dirham (AED). Our website will automatically detect the country in which you are based and offer the most appropriate currency.

Who provides your secure payment facilities?

We use Stripe and PayPal. Both allow customers to choose from a range of different payment choices (e.g. credit card, debit card, existing PayPal balance), while providing very high levels of security.

Can I order this as a present for someone else?

Yes. Our purchasing and DNA analysis processes are separate in order to facilitate this.

When you (the purchaser) receive the DNA sample collection kit, you can then give it to the lucky gift recipient. As long as that person (the gift recipient) registers the barcode in an account they have created, everything will work as normal.

If you purchase a workout / training plan or DNA Upload service, then you (the purchaser) will receive an email containing an activation code. This needs to be forwarded to the gift recipient / person who will be using our service.

If the purchased product included a workout / training plan, then the purchaser will receive an email containing a plan activation code. This email/code needs to be forwarded to the person who will be using our service.

Can I claim the cost against my health insurance or plan?

Some health insurers/plans may cover the costs of our DNA analysis and/or nutrition and workout plans. Policies vary depending on insurance provider and the terms and conditions of a plan. Customers are advised to check with their provider before claiming any costs..

I bought the DNA analysis and want a plan. Do I need to purchase another DNA analysis?

No - once you have received your FitnessGenes genetic results there is no need to purchase additional tests. Your DNA sequence is fixed for life, so any additional DNA analysis will yield the same results.

We use your original results to build your plans, including any additional progression plans you choose to purchase. Individual plans can be purchased directly from your members area.

Shipping

Can you ship to a PO BOX?

We can deliver to PO Box addresses within the UK, Europe, USA, Australia, and New Zealand.

For deliveries elsewhere in the world, we usually deliver using a signed for courier service. Unfortunately, we cannot deliver to PO Box addresses using this service.

If you do not have an alternative address, please contact us at support@fitnessgenes.com and we can organise alternative arrangements. Please note that we are unable to provide a tracking number when posting via standard post outside of the UK, USA, or Canada.

Can you ship to an APO/Forces base?

We are pleased to be able to support members of the forces and we can ship to military bases. Please note, however, that shipping to APO addresses may sometimes take longer than to other locations.

Please contact us directly via support@fitnessgenes.com if you have any other questions.

Do you ship internationally / to my country?

We ship to almost every country in the world from our distribution centres. Regrettably, we cannot currently sell / ship to Russia, China or Korea. This is because either: we cannot guarantee the safe arrival of your sample collection tube, or; you are likely to experience difficulty posting your sample back to us.

There are also a small number of countries that require us to work with the customer to complete some additional paperwork. In these cases, we'll be in touch shortly after you have ordered.

Please contact us at support@fitnessgenes.com if you have any other questions.

How long will it take for my kit to arrive after I’ve placed my order?

For customers in the UK, USA, Canada, and Europe, please allow up to 5 days for kit delivery. For customers outside of these territories, kits are shipped via tracked courier but may take up to 10 days to arrive.

If your kit has not arrived after this period, please contact us at support@fitnessgenes.com and we will investigate further. In the event your kit has been lost in the post, we will replace it free of charge.

Where should I return my DNA sample?

Your sample should be returned to us using the original mailing box.

UK Customers

Customers within the UK can return the sample free of charge, using the Freepost label on the box. Simply place the sealed box in a post box and it will be sent to our laboratory. You will receive an email from us once your sample has reached us.

Rest of the world customers

If you live outside the UK, we recommend that you return your sample using your country's standard postal service. This will be significantly cheaper than using a courier (e.g. FedEx, UPS) and your sample will reach our lab in a similar amount of time.

In the unlikely event that your sample does not reach us, we will cancel that barcode and reissue a new kit.

Our return address is: FitnessGenes, Bicester Innovation Centre, Commerce House, Telford Road, Bicester, OX26 4LD, United Kingdom

IMPORTANT – If you need to complete a customs form, you may be asked to give a content description and a customs value. We recommend using the content description: “Exempt human specimen — saliva sample” and the customs value: “No commercial value".

If you are required to enter a value above zero, then please put down: “$1”.

“No commercial value” or “$1” is the value of the used sample collection kit, and not the price that you paid for the analysis and recommendations we provide. If you use another value (e.g. the retail price) on the form, the UK government will incorrectly levy an import tax, which unfortunately we will need to invoice you for before we can receive and analyze your sample.

How much is return postage?

For customers in the UK, return postage is free of charge. Simply use the pre-paid return label or Freepost label (for UK customers) included with the kit.

In the unlikely event that your sample does not reach us, we will cancel that barcode and reissue a new kit.

IMPORTANT – If you need to complete a customs form, you may be asked to give a content description and a customs value. We recommend using the content description: “Exempt human specimen — saliva sample” and the customs value: “No commercial value".

If you are required to enter a value above zero, then please put down: “$1”.

"No commercial value" or "$1" is the value of the used sample collection kit, and not the price that you paid for the analysis and recommendations we provide. If you use another value (e.g. the retail price) on the form, the UK government will incorrectly levy an import tax, which unfortunately we will need to invoice you for before we can receive and analyze your sample.

The box says "Freepost FitnessGenes", is that enough for it to reach you?

Yes. In the UK, the "Freepost FITNESSGENES" label is all that is required to get your sample to us.

Ordering

Shipping

Get started

About us

Legal