Home Service FAQs Ordering and shipping

Ordering

No – We test for the same genetic variations regardless of which system you purchase. Our DNA Analysis and Workout Systems feature the same sport and fitness focused DNA analysis, as well as our in-depth, science-based commentary and recommendations.

The Genetic Workout Systems include a genetically tailored, goal specific training and nutrition plan, as well as our DNA analysis. Please look at our Plan Advisor to help you decide which to choose, based on your experience level and goal. Our Plan Advisor is located at the bottom of the FitnessGenes homepage

If you would like any further advice, please contact us via support@fitnessgenes.com.

Yes. However, you need to have had your DNA analyzed first, as all of our plans are tailored to our customers’ genetic results. To purchase a training plan, please go to member.fitnessgenes.com and click on the Plans icon, then follow the links through to the plan of your choice.

We currently accept US Dollars (USD), Pound Sterling (GBP), Canadian Dollars (CAD), Australian Dollars (AUS), Euros (EUR), and United Arab Emirates dirham (AED). Our website will automatically detect the country in which you are based and offer the most appropriate currency.

We use Stripe and PayPal. Both allow customers to choose from a range of different payment choices (e.g. credit card, debit card, existing PayPal balance), while providing very high levels of security.

Yes - our purchasing and DNA analysis processes are separate to facilitate this.

When you receive the sample collection kit, please pass it on to the lucky person. Please ensure this person registers the barcode to themselves and everything thereafter will proceed as normal.

If the purchased product included a workout / training plan, then the purchaser will receive an email containing a plan activation code. This email/code needs to be forwarded to the person who will be using our service.

Yes, and we might be able to offer a discount on a bulk purchase.  Please contact us at support@fitnessgenes.com to discuss your requirements in more detail.

Yes. We at FitnessGenes pride ourselves on working with some of the industry’s best trainers, coaches, fitness professionals and athletes. We recognise that professional trainers and coaches play a unique role in the industry and often have extensive experience of different training methodologies to help their clients reach their maximum potential.

By working in partnership, we can provide you with detailed insight into the DNA and resulting physiology of your clients. This will allow you to build more effective training plans and could potentially remove weeks of experimentation, helping your clients achieve great results more quickly than ever before. Our end customers benefit from your ongoing professional coaching, increasing the likelihood of them achieving, or even exceeding, their expectations.

By working in partnership, we can provide you with detailed insight into the DNA and resulting biology of your clients, removing potentially weeks of experimentation, and allowing you to build more effective training plans that achieve great results, more quickly than ever before.  Our end customers benefit from your ongoing professional coaching, increasing the likelihood of them achieving, or even exceeding, their expectations.

We can offer a very competitive pricing plan and teach you how to use genetic data in the development of training plans. You will also benefit from our ongoing scientific support to help you address any challenging client questions and to keep you up to date in the cutting-edge field of genetics and fitness.

Trainers and coaches that we already partner with report increased referrals and income, as well as being able to continue their own personal development.

please contact us at support@fitnessgenes.com to discuss your specific requirements.

Yes!  Our in-house team of geneticists, physiologists, personal trainers, and sports scientists know more than most on how to leverage your genetic results to find marginal gains that can lead to improved performance.  We currently support a range of professional athletes and sports teams and we recommend you get us on your team before your competition does!  

Yes - we can show you examples of our individual gene reports and diet/workout recommendations. For more information, please email us at: support@fitnessgenes.com

Absolutely. Our team are available to help you select the FitnessGenes product most suited to your overall goal and training needs. Simply email us at support@fitnessgenes.com.

Some health insurers/plans may cover the costs of our DNA analysis and/or nutrition and training plans. Policies vary depending on insurance provider and the terms and conditions of a plan. Customers are advised to check with their provider before claiming any costs.

Yes. We offer a professional package, with multiple purchase options to suit your business size and type. As well as helping you integrate our testing technology into your services, our partnerships team will also provide you access to our online education course and marketing support. You can learn more about our partnerships, and request a copy of our proposal document, by visiting fitnessgenes.com/partnerships/work-with-us

Our bulk purchase discount is applied to any orders of five or more DNA analysis kits or Genetic Workout Systems. The percentage discount that you receive will be volume dependent, and payment for bulk purchase orders are issued by PayPal invoice. Please email support@fitnessgenes.com stating your required quantity of each product and our team will process your order.

No - once you have received your FitnessGenes genetic results, whether through the DNA analysis alone or as part of a Genetic Workout System, there is no need to purchase additional tests. Your DNA sequence is fixed for life, so any additional DNA analysis will yield the same results. We use your original results to build your plans, including any additional progression plans you choose to purchase. Individual plans can be purchased from your members area or at fitnessgenes.com/all-products/all-plans

Yes – by purchasing a 'Complete' Genetic Workout System, you will receive one DNA analysis kit and both the 'Starter' and 'Progression' workout plans. For example, Get Fit Complete includes both the 'Starter' and 'Keep Fit' workout plans. The only exception to this is the Build Muscle Workout system, where all Systems (Hero, Legend and Prophecy) include their own individual plan.

Yes- to change your plan, please contact us at support@fitnessgenes.com. Our team of coaches will be happy to advise you on the right plan for your goals, training needs and experience.

Shipping

We can deliver to PO Box addresses within the UK, Europe, USA, Australia, and New Zealand.

For deliveries elsewhere in the world, we usually deliver using a signed for courier service. Unfortunately, we cannot deliver to PO Box addresses using this service.

If you do not have an alternative address, please contact us at support@fitnessgenes.com and we can organise alternative arrangements. Please note that we are unable to provide a tracking number when posting via standard post outside of the UK, USA, or Canada.

We are pleased to be able to support members of the forces and we can ship to military bases. Please note, however, that shipping to APO addresses may sometimes take longer than to other locations.  

Please contact us (via support@fitnessgenes.com) if you have any other questions.

We ship to almost every country in the world from our distribution centres. Regrettably, we cannot currently sell / ship to Russia, China or Korea. This is because either: we cannot guarantee the safe arrival of your sample collection tube, or; you are likely to experience difficulty posting your sample back to us.

There are also a small number of countries that require us to work with the customer to complete some additional paperwork. In these cases, we'll be in touch shortly after you have ordered.

Please contact us at support@fitnessgenes.com if you have any other questions.

Within the USA, UK, Europe, and Australia your package should arrive within 5 - 7 working days, and it’s often quicker than that.  For other countries please allow 7 - 10 days from ordering.  Please contact us (via support@fitnessgenes.com) if you've been waiting longer than that.

US and Canada

Customers in the US and Canada should return their saliva sample free of charge using the pre-paid returns label. The return address is: FitnessGenes, 5700 Old Brim Road, Midland, GA 31820, USA.

UK

UK customers should use the Freepost FITNESSGENES label on outside of the box. Simply place the sealed box in a post box and it will be sent to our laboratory.

Europe and rest of the world

If you live outside the USA, Canada, and the UK, we recommend that you return your sample using your country's standard postal service. This will be significantly cheaper than using a courier (e.g. FedEx, UPS) and your sample will reach our lab in a similar amount of time. The return address is: FitnessGenes Science Division, Bicester Innovation Centre, Commerce House, Telford Road, Bicester, OX26-4LD, United Kingdom. In the unlikely event that your sample does not reach us, we will cancel that barcode and reissue a new kit.

IMPORTANT – If you need to complete a customs form, you may be asked to give a content description and a customs value. We recommend using the content description: “Exempt human specimen — saliva sample” and the customs value: “No commercial value". If you are required to enter a value above zero, then please put down: “$1”. “No commercial value” or “$1” is the value of the used sample collection kit, and not the price that you paid for the analysis and recommendations we provide. If you use another value (e.g. the retail price) on the form, the UK government will incorrectly levy an import tax, which unfortunately we will need to invoice you for before we can receive and analyze your sample.

For customers in the US, UK and Canada, return postage is free of charge. Simply use the pre-paid return label or Freepost label (for UK customers) included with the kit.

If you live outside the USA, Canada, and the UK, we recommend that you return your sample using your country's standard postal service. This will be significantly cheaper than using a courier (e.g. FedEx, UPS) and your sample will reach our lab in a similar amount of time.

In the unlikely event that your sample does not reach us, we will cancel that barcode and reissue a new kit.

IMPORTANT – If you need to complete a customs form, you may be asked to give a content description and a customs value. We recommend using the content description: “Exempt human specimen — saliva sample” and the customs value: “No commercial value".

If you are required to enter a value above zero, then please put down: “$1”.

"No commercial value" or "$1" is the value of the used sample collection kit, and not the price that you paid for the analysis and recommendations we provide. If you use another value (e.g. the retail price) on the form, the UK government will incorrectly levy an import tax, which unfortunately we will need to invoice you for before we can receive and analyze your sample.

If you live in the USA, UK, Europe or Australia, your package should arrive within 5 - 7 working days (although it’s often quicker than that!)

For other countries, please allow 7 - 10 days from ordering. Please contact us (via support@fitnessgenes.com) if you've been waiting longer than that.

Yes. In the UK, the "Freepost FITNESSGENES" label is all that is required to get your sample to us.

Need help choosing a plan?

Use our Plan Advisor to determine which genetically tailored diet and exercise program best fits your needs.

Find out