FAQs

Our customer service team respond to hundreds of emails each month, usually within 24 hours.  Some questions are asked more frequently than others and to help you receive an answer even more quickly, we've collated these questions and their answers into the groups below.  If your question isn't listed, please get in touch via the Contact Us form, and we will respond as soon as possible.

Ordering
& shipping

Providing a sample
& DNA analysis

Your results
& workout plans

DNA
& genetics

FitnessGenes emails
& contact us

Need help choosing a plan?

Use our Plan Advisor to determine which genetically tailored diet and exercise program best fits your needs.

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