Frequently asked questions about My results

It typically takes 2 – 3 weeks from when we receive your sample before your results are available.

We deliver these via your secure online account.  This allows us to deliver them to you more quickly and provide updates (free of charge) as the scientific understanding of genetics and fitness advances through new research.

Please login to, click on the "You" icon, and then click either the "Genetic results", "Action Blueprint", or "Your training plan" links. 

Some parts of our website can be printed using your browser.  We appreciate that other parts our website don’t currently print well, and plan to implement a solution for this over the coming months.

We use a survey to collect some personal data that is used in our models.  Please login to, click on the icon in the top right hand corner (it will have your name under it), and then select "Your profile".  Please complete the questions, then press save, and follow the link back to the members area.

If you still can't see the testosterone results, please log out and back in again and that will prompt a full refresh of your results and the results should now be shown. 

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