Frequently asked questions

Our customer service team respond to hundreds of emails each month, usually within 24 hours.  Some questions are asked more frequently than others and to help you receive an answer even more quickly, we've collated these questions and theirs answers into the groups below.  If your question isn't listed, please get in touch via the Contact Us form, and we will respond as soon as possible.

DNA testing and genetics
Personal Trainer / Coach / Professional or Semi-Professional Athlete or lifter
My results
Training plans

Sign up to our newsletter

Keep up to date with the latest gene releases, scientific research and training news from FitnessGenes by subscribing to our weekly newsletter. Exclusive science and training articles from the FitnessGenes team and guest writers will help you understand the full potential of unlocking your Fitness DNA.

FitnessGenes Genetic Guide to Food ebook

Free Genetic Guide to Food ebook

Learn how you can achieve your fitness and body composition goals with our Special Report: Genetics and Your Diet.

Use Facebook to sign up to our newsletter and receive your free ebook